Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. W.P.Housewares will not reimburse you for unauthorized shipping expenses incurred.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.
Credits to Your Charge Card
Credit card purchases and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 5 business days from the date that W.P.Housewares has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
Cancel or Change an Order
If you would like to change or cancel an order please call our customer service and at 800-275-8273. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.